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Web Remote Access Sessions

A Web based Remote Access Session is a session that is both initiated and conducted directly within your web browser. The browser acts as the client, connecting to the managed endpoint using the appropriate protocol (e.g., RDP, SSH, HTTPS, etc.).

A user's ability to access a web-based remote session is determined by the Access Profile and permission assigned to the asset. To start a web remote session, the user must have:

  • At minimum, Asset Role: Viewer permission on the asset; and
  • An assigned Access Profile that includes either Web Session: Allow or Web Session: Record declaration.

If either of these conditions is not met, the user will not see the Access button necessary to initiate the session.

Access Button Visible

Starting a Web Remote Session

With the required permissions and profile in place, navigate to the asset you want to connect to. From the View Asset page, click the Access button. Alternatively, from the Container View, select Access from the asset's Actions menu.

Container View Access Option

Upon initiating access, the Session Launcher will appear. Configure the required session parameters, enter a multi-factor authentication (MFA) token if prompted, and click the Access button in the launcher to begin the session.

Depending on the configuration selected in the launcher, the session will open in a new browser Tab or Window. You can then interact with the remote endpoint as if you were connected directly.

Web based Remote Session Connected

In-Session Toolbar

The in-session toolbar provides additional functionality while you are connected to the remote session. To activate the toolbar, click the handle located at the top-center of the session window. This will reveal the toolbar, which includes the following options:

  • Asset: Displays the name of the asset used for the remote access session (read only).
  • Expiration: Displays a countdown timer for when workflow approved sessions will end. Use the Extend option to extend the end time. Is hidden for non-workflow approved sessions.
  • Clipboard: Access and paste text from your local clipboard into the remote session.
  • Keyboard / Hide Keyboard: Show or hide an on-screen keyboard.
  • Files: Opens the File Manager used to transfer files to and from this host.
  • Disconnect: End the remote session.
  • Close: Collapse the in-session toolbar.

In-Session Toolbar

Completing a Web Remote Session

Once you have finished your session, it is recommended to properly disconnect, log out, or exit using the appropriate method for the remote endpoint. Simply closing the browser tab or window may leave the session in a disconnected state. This could impact the endpoint or prevent other users from connecting later.