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Auditing Sessions: Video Recording

Remote access sessions, whether initiated through a web browser or a native client, can be recorded and this video recording is made available for review via the Sessions Report. These video recordings provide a visual audit trail of the session and allow reviewers or auditors to observe exactly what occurred during a session that was designated for recording.

Reviewing Video Recordings

Users with the appropriate permissions can view session recordings using the Video Playback feature from the Sessions Report.

Sessions Report Actions

Watch a Session Video Recording

  1. Navigate to Reports > Sessions.
  2. Locate the session you wish to review.
  3. Open the Actions menu for that session.
  4. Choose one of the following playback options:
    • Play (tab): Opens the video recording of the session in a new browser tab.
    • Play (window): Opens the video recording of the session in a new browser window.
  5. The video player will launch automatically and begin playback.

Once you’ve finished reviewing the session, simply close the browser tab or window to exit the video.

Convert and Download a Session Video Recording

  1. Navigate to Reports > Sessions.
  2. Locate the session you wish to export.
  3. Open the Actions menu for that session.
  4. Select the option Video Manager.
  5. Configure the export settings:
    • Format: Choose the output format: MP4, AVI, or MOV.
    • Resolution: Choose the desired video resolutions:
      • Low (640x480)
      • Average (1280x720)
      • High (1920x1080)
    • Quality: Choose the output bitrate:
      • Low (~ 125 kB/s)
      • Average (~ 250 kB/s)
      • High (~ 500 kB/s)

        Note: Higher resolution and quality settings will increase conversion time, system resource usage, and file size.

  6. Click Request Video to start the conversion.
  7. You may close the Video Manager or wait for the conversion to complete. Use Refresh to update the status.
  8. Once the conversion is complete, click Download to download the video via your browser.
  9. To close the Video Manager, click Close. To initiate another export, click Reset to clear the current settings and start a new conversion.

Video Manager Conversion Options