Extending Session Requests

Users with an approved time-restricted workflow can request an extension if additional time is needed to complete their remote session. This feature is available only for Session workflows that have already been approved and are subject to a predefined time limit.

When a user submits an extension request, it is routed for review and must be approved before the time limit can be adjusted. The original expiration remains in effect until the extension request has been approved and the time extension has been assigned.

This article will describe the process to extend an approved session workflow.

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Viewing Time Remaining

During an approved secure web session (non-proxy), the remaining session time is displayed in the in-session toolbar under the Expiration field:

This countdown timer shows how much time is left before the session automatically ends (hours:minutes:seconds).

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Extension Request Flow

If the user requires additional time, they can request an extension from this asset. Here is the flow for extending an approved web session.

Requesting a Time Extension

If you need more time during an active session:

1. From the asset, click Extend (Request Access).
2. Complete the extension request form, specifying how long you’d like to the ability extend the session.
   

   The time you define here will determine how long the Extend option remains available, not the amount of session time extension that is needed.

3. Submit the Request Action: Extend Request form for approval.

Once this extension request is approved, the Extend (Request Access) button state changes to Extend.

1. Click Extend, and select the new session end time using the Extend To field.
2. Confirm by clicking Extend on this form.

The in-session Expiration timer will update to reflect the newly extended session end time.

The session will now continue until the new expiration time, or until you manually end it.